Privacy Practice Notice

1. Information We Collect

2. How We Use Your Information

• Treatment: To provide, coordinate, and manage your medical care and related services.
• Payment: To bill for services rendered, process insurance claims, and collect payment.
• Health Care Operations: For quality improvement, staff training, compliance, and administrative functions.
• Appointment Reminders: To send reminders about upcoming appointments via phone, text, or email.
• Communications: To respond to your inquiries submitted through our website or by phone/email.
• Legal Compliance: To comply with applicable federal and Illinois state laws and regulations.
• Website Improvement: To analyze website usage and improve the functionality and content of our site.

3. How We Share Your Information

We do not sell your personal or health information. We may share your information in the following circumstances:

• With other healthcare providers involved in your treatment, as permitted or required for continuity of care.
• With health insurance companies and payers for billing and payment purposes.
• With business associates (such as our electronic health records platform, Jane App) who assist us in operating our practice, under written agreements requiring them to protect your information.
• As required by law, including court orders, subpoenas, or requests from public health authorities.
• In emergency situations to prevent serious harm to you or others.
• With your written authorization for any other purpose not described in this Notice.

5. Your Rights as a Patient

You have the following rights regarding your health information:

• Right to Access: You may request a copy of your medical records and health information.
• Right to Amend: You may request corrections to inaccurate or incomplete information in your records.
• Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your PHI.
• Right to Request Restrictions: You may request that we limit how we use or disclose your PHI, though we are not always required to agree.
• Right to Confidential Communications: You may request that we communicate with you in a specific way or at a specific location.
• Right to a Paper Copy: You may request a paper copy of this Notice at any time, even if you have agreed to receive it electronically.
• Right to Opt Out of Marketing: We will not use your information for marketing purposes without your written authorization.

6. Third-Party Services

We use third-party platforms to operate our practice and website, including Jane App for appointment scheduling and electronic health records, and website analytics tools. These providers are contractually obligated to protect your information and may only use it as directed by us.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure. If you have reason to believe your information has been compromised, please contact us immediately.

10. Changes to This Notice

We reserve the right to change this Privacy Practice Notice at any time. Changes will apply to health information we already hold as well as information we receive in the future. We will post the updated Notice on our website and make it available in our office. The effective date at the top of this Notice indicates when it was last revised.